Privacy Policy & Terms of Use

Healing Thyme Botanicals
Located in Sanger, Texas
Email: info@healingthymebotanicals.com

Last updated: December 10, 2025

1. Introduction

Healing Thyme Botanicals (“we,” “our,” or “us”) operates the website www.healingthymebotanicals.com, offering handcrafted botanical products such as soaps, lotions, body washes, lip balms, and related items.

By using our website or placing an order, you agree to the terms in this combined Privacy Policy and Terms of Use.

2. Privacy Policy

2.1 Information We Collect

We collect personal information needed to process orders, communicate with customers, and improve our website. This may include:

  • Name

  • Email address

  • Billing and shipping addresses

  • Order details

  • Phone number (optional)

  • IP address, browser details, and general analytics data

We do not collect more information than necessary for legitimate business purposes.

2.2 How We Use Your Information

We may use your information for:

  • Processing and fulfilling orders

  • Sending order updates and transactional messages

  • Providing customer support

  • Managing newsletter subscriptions

  • Website analytics and performance monitoring

  • Detecting and preventing fraud

  • Improving products and services

You may unsubscribe from marketing emails at any time.

2.3 Analytics & Cookies

We use industry-standard analytics tools, including website analytics and tracking features built into our e-commerce platform, to understand visitor behavior and improve our website.

These tools may use cookies or similar technologies. You may disable cookies through your browser settings.

2.4 Email Communications

We operate an on-site newsletter system that securely stores your email address if you choose to subscribe.
Emails are delivered through a reputable third-party email service provider.

Newsletter subscribers may unsubscribe at any time through a link included in each email or by contacting us directly.

Transactional emails such as order confirmations are automatically generated by our website.

2.5 Payment Processing

We use secure third-party payment processors to handle all transactions.
We do not store or have access to full credit card numbers or sensitive payment details.

These payment processors follow industry-standard security practices and are responsible for protecting your financial information.

2.6 Data Sharing

We share personal information only as needed with trusted service providers such as:

  • Payment processors

  • Shipping carriers

  • Email delivery services

  • Analytics tools

We do not sell or rent personal information.

2.7 Data Security

We take reasonable technical and organizational measures to safeguard your personal information. While no online system is entirely risk-free, we follow standard best practices for small-business e-commerce security.

2.8 Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If such information is discovered, it will be removed.

2.9 Your Rights

You may request to:

  • Access your personal information

  • Update or correct your information

  • Request deletion, when legally permissible

  • Opt out of marketing communications

To submit a request, contact us at the email address above.

2.10 Changes to This Policy

We may update or revise this policy from time to time. The effective date will be updated accordingly.

3. Terms & Conditions

3.1 Use of Our Website

By accessing the site, you agree not to misuse the website, attempt unauthorized access, or disrupt its operation. You also agree to provide accurate information when making purchases or creating an account.

3.2 Product Information

Because our products are handcrafted, variations in appearance or texture are normal. No medical claims are made regarding our products.

3.3 Order Acceptance

An order is considered accepted once payment is successfully processed. We reserve the right to cancel or refuse an order for reasons including suspected fraud, product availability, pricing errors, or violations of these terms.

3.4 Pricing and Availability

Prices may change without notice. While we strive for accuracy, pricing or product errors may occur. If an error is found, we will contact you before fulfilling the order.

3.5 Shipping and Fulfillment

We currently ship orders within the United States only.
Average processing and shipping time is approximately seven days but may vary depending on product availability or production schedules.

For details on returns, exchanges, and refunds, please refer to our Refund & Return Policy.

3.6 Intellectual Property

All content on the website, including text, product names, images, branding, and design elements, is owned by Healing Thyme Botanicals. You may not reproduce or use any content without permission.

3.7 Limitation of Liability

Healing Thyme Botanicals is not responsible for losses caused by:

  • Carrier delays

  • Misuse of products

  • Allergic reactions or sensitivities

  • Website outages or errors

Use of our products and website is at your own risk.

3.8 Governing Law

This agreement is governed by the laws of the State of Texas and applicable federal laws of the United States. Any disputes must be resolved within the state of Texas.

4. Contact Information

If you have any questions about this Privacy Policy or Terms of Use, please contact:

Healing Thyme Botanicals
Email: info@healingthymebotanicals.com

We appreciate your trust and support of our handcrafted botanical products.